Introduction
Pitcht ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our interview practice platform.
By using Pitcht, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Account Information
- Email address and encrypted password
- Account preferences and settings
- OAuth provider information (if using third-party sign-in)
Practice Session Data
- Video and audio recordings of your practice sessions
- Audio transcripts and session context
- Performance metrics (eye contact, speech patterns, pacing)
- AI-generated feedback and analysis
Payment & Usage Data
- Payment processor customer ID and subscription status
- Session timestamps, duration, and feature usage statistics
- Error logs and diagnostic information
How We Use Your Information
We use your information to:
- •Provide interview practice and AI-powered feedback
- •Analyze performance metrics and video content
- •Process payments and manage subscriptions
- •Send service updates and support responses
- •Improve our services and user experience
- •Ensure platform security and prevent abuse
Third-Party Service Providers
We use trusted third-party service providers to deliver our platform. These providers have access only to the data necessary to perform their services on our behalf.
AI & Machine Learning Services
Generate interview questions, coaching feedback, and transcribe audio recordings. Your data is not used to train AI models.
Cloud Infrastructure & Storage
Securely store account data, session recordings, and application files. GDPR and SOC 2 Type II compliant.
Payment Processing
Handle subscription payments securely. We do not store credit card information. PCI DSS Level 1 certified.
Video Analysis Tools
Client-side eye tracking and face analysis. Processing happens entirely in your browser—no data is transmitted to external servers.
We do not sell your personal information to third parties.
Data Security
We implement industry-standard security measures to protect your data:
- •All data transmitted over encrypted HTTPS/TLS connections
- •Passwords encrypted using industry-standard hashing
- •Videos stored in private, access-controlled storage
- •Row-level security policies enforce strict data isolation
While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your data.
Your Privacy Rights
You have the right to:
To exercise these rights, contact us at contact@pitcht.us
Data Retention
- •Active accounts: Data retained while your account is active
- •Deleted accounts: Data permanently deleted within 30 days
- •Inactive accounts: May be deleted after 1+ year with email notice
- •Payment records: Retained for 7 years for legal compliance
Additional Information
International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. By using Pitcht, you consent to these transfers.
Children's Privacy
Pitcht is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.
Policy Updates
We may update this Privacy Policy from time to time. Significant changes will be communicated via email and reflected in the "Last Updated" date above.
GDPR & CCPA Compliance
For EU/EEA residents: You have the right to lodge a complaint with a supervisory authority under GDPR. For California residents: You have additional rights under CCPA, including the right to know what information we collect and request deletion. We do not sell your personal information.
Contact Us
Questions or concerns about this Privacy Policy? We're here to help.
© 2026 Pitcht, Inc. All rights reserved.